§ 01 · INFORMATION WE COLLECT
What we know about you.
We only collect information that is necessary for us to provide our services and communicate with you effectively. We never sell personal data.
A · CONTACT
Information you provide
Name, email address, company, role, and any message you send through our contact forms or email.
B · AUTOMATIC
Technical data
IP address, browser type, device information, pages visited, and referring website — collected via analytics tools.
C · COOKIES
Stored locally
Small text files placed on your device to remember preferences and understand how the site is used. See our Cookie Policy.
§ 02 · HOW WE USE INFORMATION
Why we hold your data.
We use personal information only for specific, legitimate purposes related to our business as a dermatological pharmaceuticals company.
-
01
To respond to your enquiries
When you contact us with questions about products, distribution, medical information, pharmacovigilance, or press — we use your details to reply and keep a record of the conversation.
-
02
To improve our website
Aggregated, anonymised analytics help us understand which pages are useful, where visitors come from, and how to make the site work better.
-
03
For pharmacovigilance
If you report a suspected adverse reaction, we are legally required to collect, process, and retain safety information — including patient data — and may need to share it with health authorities.
-
04
To send you updates (with consent)
If you have opted in, we may occasionally send product news, scientific updates, or company announcements. You can unsubscribe at any time.
§ 03 · LEGAL BASIS
On what grounds.
Under applicable data protection laws (including GDPR where relevant), we rely on one or more of the following legal bases for processing:
CONSENT
When you have explicitly agreed to a specific use of your data — such as receiving newsletters or accepting optional cookies.
LEGITIMATE INTEREST
For reasonable business purposes like improving our website, preventing fraud, and answering enquiries — where your rights and freedoms do not override those interests.
LEGAL OBLIGATION
When we must process data to comply with pharmaceutical regulations, pharmacovigilance reporting, or other legal requirements.
§ 04 · INFORMATION SHARING
Who we share with.
We do not sell your personal information. We share data only in the limited circumstances described below.
-
A
Service providers
Trusted third parties who help us operate — website hosting, analytics, email delivery, and IT support. They process data only on our instructions and are bound by confidentiality.
-
B
Regulatory authorities
Health authorities, drug safety agencies, or other governmental bodies — when required by law, or to protect patient safety and public health.
-
C
Business transfers
If Xhealth Products Ltd undergoes a merger, acquisition, or asset sale, your information may transfer as part of the transaction — with the same privacy protections.
§ 05 · DATA SECURITY
How we keep data safe.
We apply appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction.
These measures include encryption in transit (TLS/SSL), access controls, regular security reviews, staff training, and contractual safeguards with any third-party processors. However, no method of transmission over the internet is 100% secure.
RETENTION
How long we keep data
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected — or as required by law (for example, pharmacovigilance records must be kept for statutory periods). After that, data is securely deleted or anonymised.
§ 06 · YOUR RIGHTS
What you can ask for.
Depending on where you live, you may have certain rights regarding your personal information. We will respond to all valid requests within one month.
ACCESS
Request a copy of the personal data we hold about you.
CORRECTION
Ask us to correct inaccurate or incomplete information.
DELETION
Request deletion of your data, where we have no legal reason to keep it.
RESTRICTION
Ask us to limit processing under certain conditions.
PORTABILITY
Receive your data in a structured, machine-readable format.
OBJECTION
Object to processing based on legitimate interests or direct marketing.
To exercise any of these rights, please contact our Data Protection Officer at dpo@xhealthproducts.com. You also have the right to complain to a data protection authority if you are not satisfied with our response.
§ 07 · COOKIES
About cookies.
Our website uses cookies and similar technologies to enhance your browsing experience and understand site usage. Some are essential for the site to work; others are optional.
For a detailed breakdown of the cookies we use, their purpose, and how to manage them, please read our full Cookie Policy.
§ 08 · CHANGES TO THIS POLICY
When we update this page.
We may revise this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. The "Last Updated" date at the top of this page indicates when the latest version took effect.
We encourage you to review this policy periodically. Material changes will be noted more prominently on the website.
§ 09 · CONTACT US
Questions? Get in touch.
If you have any questions about this Privacy Policy, our data practices, or wish to exercise your rights, please contact our Data Protection Officer.
GENERAL ENQUIRIES
Visit our contact page to reach the right desk — medical, commercial, press, or pharmacovigilance.
Contact page →
